WE-- the answer!

Following up on the last post, the much better way.

When I talk to an 'employee' anywhere--in a store, a school, at the doctor's, if he uses the WE word I know the place is humming. "This is how we do it." How different that is from, "I don't make the rules..." or "THEY do it like that."

Getting people on board as team players doing what 'we do' is powerful.